Privacy Policy

Personal Data Protection Notice

Medilink-Global Bangladesh Ltd and its subsidiaries, affiliates, related and associated companies (collectively referred to as “Medilink-Global”) respect and are committed to the protection of your personal data and your privacy. This Personal Data Protection Notice (“Notice”) explains how we collect and handle your personal data in accordance with the Bangladesh Data Protection Act. Please note that Medilink-Global may amend this Notice at any time without prior notice and any such amendment will be notified via our website or by email.

1. Personal Data

1.1 Type of Personal Data

Personal data means any information which relates to you and which was collected or provided to Medilink-Global for the purposes stated in Section (2) below. Personal data may include your name, contact details, address, identification card number, financial and banking account details, images (photographs and video recordings), location tracking or global positioning system (“GPS“) information.

1.2 Source of Personal Data

(i) Customer or potential customer: Medilink-Global collects your personal data directly from you or indirectly from third parties, Medilink-Global’s website, or searches carried out or information obtained from any regulatory or credit reporting agency. For example:

• When you contact us directly through Medilink-Global’s website and/or customer service team, for example, upon enquiry of our products and/or services;
• Through marketing activities or events, for example surveys conducted at road shows, exhibitions, and business card collections via fish bowl method;
• Through third parties such as our business partners and/or your agents;
• Through regulatory authorities;
• Through cookies from the use of Medilink-Global’s website.

(ii) Dealer, vendor, supplier or service provider: Medilink-Global collects your personal data directly from you or indirectly from third parties, your employer, or searches carried out or information obtained from any regulatory or credit reporting agency. For example:

• When you contact us directly in relation to any commercial transactions;
• When tendering for projects;
• When you send us completed enquiry and/or credit application forms;
• When we are assessing your credibility;
• Through third parties such as our business partners; and
• Through cookies from the use of Medilink-Global’s website.

1.3 Obligatory Personal Data

All information requested from you is obligatory to be provided by you unless stated otherwise. Should you fail to provide the obligatory information, we may be unable to: (i) provide you with the relevant product or services requested for; or (ii) process the relevant commercial transactions.

2. Purposes for Collecting and Further Processing (Including Disclosing) Your Personal Data

Customer or potential customer: Your personal data is collected and further processed as required or permitted by law and to give effect to your requested commercial transaction, including the following:

• To process your order to purchase our products and/or services;
• To provide you with the services or information requested;
• To contact you regarding product information, services, upcoming events, promotions, advertising, marketing, and commercial materials which we feel may interest you upon your request*;
• To provide you with after-sales services;
• For Medilink-Global’s internal records management;
• To carry out market analysis and research and customer profiling to gauge market trends;
• To provide you with customer support;
• To facilitate your participation in any contest, event and/or membership programme;
• To ensure that the content of Medilink-Global’s website is presented in the most effective manner for you and for your computer and/or device;
• To improve the quality of Medilink-Global’s products and/or services;
• For internal investigations, audit or security purposes; and
• To comply with Medilink-Global’s legal and regulatory obligations in the conduct of its business.

*You may opt-out from receiving such marketing or promotional material at any time. You may select the “unsubscribe” option provided in Medilink-Global’s email blasts or short message services (SMS) blasts, or you may contact Medilink-Global at the details provided in Section (6) below.

3. Disclosure of Personal Data (Within or Outside of Bangladesh)

Your personal data provided to us may be disclosed or transferred to the following classes of third parties (within or outside of Bangladesh) as required under the law or pursuant to relevant contractual relationships, or for the purposes stated in Section (2):

• Entities within Medilink-Global group of companies (including related companies, subsidiaries, holding companies, associated companies, and outsourcing partners);
• Potential or actual purchasers, successors-in-title of the business or share (wholly or in part) of Medilink-Global as a result of a potential, proposed, or actual sale of business, disposal, acquisition, merger, or re-organisation;
• Medilink-Global authorised dealers, distributors, and products/services suppliers;
• Our business partners such as insurance companies, banks, and financial institutions;
• Government departments or agencies, statutory authorities, and industry regulators;
• Any person to whom we are compelled or required to do so under law or in response to a competent government agency;
• Law enforcement agencies; and
• Third parties appointed by us to provide services to us or on our behalf (such as auditors, lawyers, company secretaries, service providers, printing companies, telecommunications companies, contractors, event organisers, and other advisers).

4. Websites

4.1 Links to other sites may be provided on Medilink-Global’s website for your convenience and information. These sites may have their own privacy statements, and Medilink-Global does not control, recommend, or endorse these sites. Medilink-Global will not be held responsible for these sites or their contents. Medilink-Global encourages you to read the privacy policies of these sites.

4.2 Location-enabled products or applications transmit your location information to us. Medilink-Global will not use the information sent or provided by you for any other purposes than to provide the services you requested. Location-enabled features are opt-in, and you have control over your participation and can turn these services off at any time or uninstall them.

4.3 Right to access and correct personal data: You have the right to access and correct your personal data held by us. If there are any changes to your information, please notify us directly via administrator@medilink-global.com. To correct your personal data, contact us at administrator@medilink-bd.com.

Terms and Conditions

1. Introduction

1.1 Our Website is provided to you by Medilink-Global Bangladesh Ltd, a company registered in Bangladesh. Throughout the site, the terms “we,” “us,” and “our” refer to the Company. Our operating office is at MSL Tower, 1267 Vatara Main Road, Vatara, Dhaka 1212, Bangladesh.

1.2 We may change these terms at any time without notice by updating the terms shown on our Website. It is your responsibility to review our Website terms each time you enter our Website to ensure you are aware of our latest terms and conditions. Your use of our Website after a change has been made signifies your acceptance of the revised terms.

2. Using Our Website

2.1 You, as the user of our Website (hereby referred to on this site as “you,” “your,” and “yourself”), can use our Website for your own personal non-commercial use.

2.2 You are not permitted to use, or cause others to use, any automated system or software to extract content or data from our Website except in cases where you or any applicable third party has entered into a written agreement with us that expressly permits such activity.

3. Privacy Policy

3.1 Please refer to this page for Privacy Policy.

4. Risk and Liability

4.1 We are only liable to you in connection with your use of our Website for losses which you suffer as a direct result of our breach of these terms. We shall not be liable for any indirect, special, incidental or consequential damage or loss or for any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

4.2 You acknowledge that we cannot guarantee that our Website will:

• a) stay the same as we might change or remove it or make access to it subject to registration or charges;
• b) be compatible with all or any hardware or software which you may use;
• c) be available all the time or at any specific time;
• d) be accurate and up to date; or
• e) be error-free or free of viruses, electronic bugs, Trojan horses or other harmful components and you must take your own precautions accordingly.

4.3 You also acknowledge that:

• a) we cannot guarantee the speed or security of our Website; and
• b) we will not be responsible for any damage or loss you may suffer directly or indirectly as a result of any virus attack that can be traced to our Website to the fullest extent permissible by law.
• c) All successful orders and transactions are non-refundable.

5. Electronic Communication

5.1 When you visit our Website, or send us e-mails, you are communicating with us electronically. In doing so, you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our Website.

5.2 You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

6. Intellectual Property

6.1 All text, images, graphics, animation, videos, music, sounds, and other materials on our Website (“Materials”) are subject to the copyrights and other intellectual property rights of Medilink-Global Bangladesh Ltd, its affiliated companies, and its licensors. Medilink-Global Bangladesh Ltd owns the copyrights in the selection, coordination, and arrangement of the Materials. Any of the Materials may not be copied for commercial use or distribution nor modified or reposted to other sites.

7. Trademarks

7.1 We reserve all Rights in and to the Medilink-global.com domain name and all related domains and sub-domains, the name “Medilink-Global,” our logo, and our service marks, brand names, trading names, and/or trademarks appearing on our Website. Other trademarks, products, and company names mentioned on our Website may be the trademarks of their respective owners or licensors, and the Rights in such marks are reserved to their respective owners or licensors.

7.2 Nothing in these terms should be construed as granting any license or right to use any such trademark or domain name.

8. Your Privacy

8.1 The privacy of your personal data is important to us. Please see our Privacy Policy which forms part of these terms, for details of how we will process your personal data.

9. Linking to Our Website

9.1 You may link to any page of our Website, for non-commercial purposes, provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it.

9.2 You must not link to our Website in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

9.3 You must not remove, obscure, or modify in any way any advertisements, copyright notice, or other information on our Website. Our Website must not be framed on any other site.

9.4 If you would like to link to our Website for commercial purposes or any purpose not included above, please contact us using the details below.

9.5 We reserve the right to withdraw linking permission at any time and without notice.

10. Enquiries and Complaints

10.1 If you have an enquiry or complaint about our Website, you should contact our customer services department at administrator@medilink-bd.com and we will try to answer your enquiry or resolve any complaint as soon as possible.

11. Indemnity

11.1 You agree to indemnify, defend, and hold harmless Medilink-Global, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including but not limited to, legal fees) arising from your use of our Website or your breach of these Terms and Conditions.